01Scope
This policy explains how cancellations and refunds are handled for engagements with SKANDA covering website design and development, web applications, AI-powered automation, communication automation, digital process automation, and related consulting — as agreed in a proposal, quote or written Agreement. It forms part of our Terms & Conditions.
02Cancelling before work begins
If you cancel before we have started any planning, design, development or configuration work on your project, any deposit you have paid will be refunded in full, less any payment-processing fees already incurred, if applicable.
03Cancelling after work begins
Once work has started — including planning, discovery, design, development, automation setup or configuration — fees covering the work already completed or in progress are non-refundable. This reflects time and resources already committed to your project.
Any portion of a milestone payment that clearly relates to scope not yet started may be refunded at SKANDA's discretion, considered on a case-by-case basis.
04Ongoing & retainer engagements
For ongoing support, maintenance or automation-management retainers billed on a recurring basis, we ask for 30 days' written notice before your next billing date to cancel or pause the arrangement. Work carried out during that notice period remains payable.
05Client-side delays
If a project is paused or delayed by the Client — for example, awaiting content, feedback, access credentials or approvals — fees for work already invoiced remain payable, and the project timeline adjusts accordingly once work resumes.
06If something isn't right
If a deliverable does not match what was agreed in your proposal or Agreement, tell us — our first step is always to put it right through revisions, fixes or support, in line with the scope agreed for your project. Monetary refunds for completed work are considered at SKANDA's discretion where a fix is genuinely not possible, and are not automatic.
07How to request a cancellation or refund
Email hello@skandaincorporated.com from the address used for your enquiry or invoice, with your project name or invoice reference and the reason for your request. We aim to acknowledge requests within a few business days. Where a refund is approved, it is returned to the original payment method within a reasonable time, generally within 5–7 business days of approval.
08Contact
Questions about this policy can be sent to hello@skandaincorporated.com.